Cancellation of Order
You can cancel your order before it is dispatched from our online store. To do this, you must contact us promptly.
If your order has already been dispatched, then cancellation is not possible. Any change or cancellation of an order will not be valid without the acceptance of ArtCaterinaMaraveli, and in any case, the buyer will be responsible for damages resulting from the cancellation of the order, subject to all other rights of ArtCaterinaMaraveli.
Returns
In case of manufacturing defects and within 10 days from the date of purchase, you can return the product (including its packaging) and request its immediate replacement, free of charge, by presenting the purchase receipt. The product warranty binds the signing company as well as any future successor for any reason.
The warranty does not apply in the event that any problem is caused by your responsibility, such as:
- Mishandling, improper placement, impact, drop, exposure to extreme temperature or humidity levels, liquid spills.
- Any attempt at repair in a workshop or by a technician outside of ArtCaterinaMaraveli.